Sir Andrew A. Profile

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$10 USD / 小时

bacoor,

philippines

$10 USD / 小时

目前这里是2:36 上午

六月 24, 2019已加入

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Sir Andrew A.

@luckyacapulco

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$10 USD / 小时

bacoor,

philippines

$10 USD / 小时

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Customer Service Representative/Team Leader/Virtual Assistant

I want to maximize my team leading and customer service experience in a challenging environment. I want to utilize my capabilities of handling admin tasks, decision making and providing excellent customer service where customers will be delighted with the support they'll get. Technical Skills: Communicative competence (English) Email-handling (Customer Service) Answering tickets (Customer Service) Email support (Customer Service) Phone support (Customer Service) Knowledgeable in Zendesk, Gorgias and other email platforms Google docs Microsoft Office applications (Excel, Word, Outlook, Powerpoint) Team Leading Skills Admin tasks

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经验

Livi Medical Services

2月 2019 - 现在

Working in the Billing Department. Doing new and old patient verification/insurance eligibility check. Claims and Annual Wellness Billing.

Microsourcing Philippines Inc

4月 2016 - 8月 2018 (2 年, 4 个月)

Managing a group of agents. Responsible for weekly, monthly and annual performance review. Weekly coaching and performance assessment. Helping performers to perform better, outliers become performers through implementation of action plans. Admin tasks, reporting to clients through weekly and monthly meetings.

Microsourcing Philippines Inc

11月 2015 - 4月 2016 (5 个月, 1 天)

Email support for a US-based company. Answering and responding to customers concerns. Handling different issues like Billing and refunds, General question, Technical support and Account changes. Also handles Tier 2 and Tier 3 tickets.