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经验
Quality customer service representative
5月 2015 - 12月 2023 (8 年, 7 个月)
Ensure a backup of the customer interface, manage customer requests, complaints or questions
* Handle customer complaints and provide alternatives and solutions to ensure resolution of
complaints
* Reach out customers to verify account information
* Ensure customers are satisfied with the service
* Edition of different types of Quality Certificates
* Management and control of certificate requests, analysis of the results available on SAP,
edition of certificates according to protocols
Independent Psychologist
9月 2008 - 3月 2015 (6 年, 6 个月)
*Intervention in learning difficulties,
*Teaching techniques,
*Psychological tests,
*Educational and vocational guidance,
*Socio-educational support in a special educational establishment for young people and adults
with disabilities,
* Collaboration with an Association for Intellectually Advanced Children
教育
bachelor
(5 年)
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