I've been an Administrative Assistant for 2 years that helped me gained knowledge on answering phone and emails, creating powerpoint and excel slides for a weekly reporting and since I've hadled Brand Ambassadors during that time, I am also knowledgeable on getting their stuffs ready all the time and reimburse whatever they spend at the field.
I've been on BPO indudtry for 5 years now, where I've experienced handling financial, retail and telco account. May it be thru email or phone, I can answer it and make sure that the best customer service experience is provided.