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经验
User Operation Executive
1月 2020 - 3月 2022 (2 年, 2 个月)
● Specially focused on user management and coordinate user with
their problems related to their ids.
● Ability to work on multiple tasks efficiently.
● Ability to plan, organize and keep going under Critical Situation and
Pressure.
● Managing Real time management situations behalf of seniors.
● Efficiently working in user data monitoring and manage daily data on
excel
● Share marketing Strategic to the user to avail the benefit of earning
on the application
Customer Service Assitant
5月 2019 - 12月 2019 (7 个月, 1 天)
Provided positive customer experiences and enhanced brand
reputation through attentive, helpful service.
•
Followed scripts and processes when answering external • phone calls.
• Kept detailed records of customer interactions for future reference.
Referred customers to team leaders and expert advisers for complex
inquiries.
•
Listened to individual complaints with open mind and asked
detailed questions to understand issues
Customer Service Assistant
8月 2018 - 3月 2019 (7 个月, 1 天)
Handled complaints calmly and professionally, providing appropriate
solutions to promote continued customer satisfaction.
Provided positive customer experiences and enhanced brand
reputation through attentive, helpful service.
Processed cash and card payments during busy shopping periods,
limiting customer wait times.
Assisted with product selections according to individual
requirements and preferences.
Referred customers to team leaders and expert advisers for complex
inquiries.
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