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经验
Sr, Web Solution Specialist
6月 2011 - 1月 2013 (1 年, 7 个月)
- Providing support for Hosting packages (cPanel, Plesk)
- Providing support for domain names.
- Troubleshooting, Resolving all Technical issues related to our software and the range of Products and services it provisions.
- Interacting with clients via Web-based systems and Online forums to resolve their problems and gather feedback.
- Testing & Analysis of all products & services.
- Identifying any bugs/issues in the system and assisting in their resolution.
.
Customer Service Executive (Technical Support)
6月 2007 - 9月 2008 (1 年, 3 个月)
- Troubleshooting, Resolving all queries related to customers ISP related issues.
- Provide effective customer service such as handling complicated customer queries, issues, complaints, and questions. Maintaining client confidence and protecting operations by keeping information confidential.
- Build rapport with customers and maintain professionalism.
教育
Bachelors in Information Technology
(3 年)
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