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经验
Support Engineer
10月 2014 - 现在
Support Engineer for T Systems DMC . Role includes working as Support Engineer for T Systems time writing tool which covers assigning and blocking employees to project codes, monitoring employees booked hours, activity type and rate type, employees’ access management and working as Project Managers’ assistant to prepare financial reports. Support also includes ad-hoc tasks and financial related activities such as global efficiency program.
Executive Technical Support
7月 2011 - 9月 2014 (3 年, 2 个月)
First-Level Service Desk Analyst for Pearson UK global internal and external employees. Support includes users’ access management, which covers account creation, password reset, account suspension/termination and access related issues. Support also includes incident management which covers multitude of incident issues such as users’ incident issues (software, hardware and network) and site incidents such as power outage, network/server downtime and facilities issues.
Customer Care Consultant
2月 2010 - 6月 2011 (1 年, 4 个月)
To promote Maxis Broadband to walk in customers and to assist customers regarding new broadband registration, plan upgrade, broadband termination, troubleshooting and bill payment. Role also includes explaining and advising customers about Maxis products that best suits customers needs and requirements.
Accomplishments
教育
Degree In Information Technology majoring Networking
(4 年)
资质
Service Desk Analyst
Openpath Education
2012
Certified Service Desk Analyst
Customer Care Consultant
Openpath Education
2010
Certified Customer Care Consultant
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