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经验
Sr. IT Executive
6月 2016 - 现在
Responsible for delivering support through telephone, remotely and visit to end user.
Team Viewer\Any Desk Remote Access and remote computing solutions
Ability to deal with external and internal customer support in a professional manner
Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
Provide initial assessment of urgency and business impact on all support calls.
Responsible for delivering support through telephone, remotely and visit to end user.
教育
BSIT
(3 年)
资质
ITIL 4 Fundamentals - Essentials of IT Service Management
Alison
2023
ITIL 4 is a widely recognized framework for IT service management. It provides a holistic approach to managing IT services, focusing on delivering value to customers and aligning IT with business objectives. The certification covers key concepts such as the service value system, service value chain, and guiding principles. It emphasizes flexibility, collaboration, and continuous improvement in managing IT services to meet evolving business needs.
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