● A dynamic professional with over 15 years of experience in Customer Service, Analytics, Process Enhancement and Team Management
● Hands-on experience in mapping clients, identifying improvement areas & implementing measures to maximize satisfaction levels
● Adroit in ensuring delivery of high quality services to support customer's business needs and achieving continuous high customer satisfaction from all operational users for services
● Holds the distinction of visiting UK & US for project and migration of process – Nexidia (R Systems)
● Excellent communication skills with good interpersonal and relationship building abilities
● Lean Six Sigma, Six Sigma Black Belt Certified