Call Center Software

已关闭已发布的 Oct 23, 2013 货到付款

$1500-2000 USD

货到付款

已关闭货到付款

Hello,

I am looking for Call Center Software, please find below job requirements:

Overview Features:

1- Call Center features: IVR, CTI, Predictive dialer, recorder, email, chat, and social media networks “Facebook, Twitter & YouTube”.

2- Elegant Agent GUI: Multichannel user-friendly agent application, with an embedded softphone for inbound, outbound or blending calls.

3- Monitoring: Wallboard with live metrics enables agents and supervisor to overview the contact center status in real time with an intuitive dashboard view.

4- Reporting: Produces detailed agent interaction reports, breaks down business processes, interaction types and handling times in different & customized format.

5- Admin Control: A management utility that enable admin to easily manage and modify the call center structure, flow and workforce to meet clients business needs.

6- VIOP/ SIP Integration: Ability to configure/ Use VIOP providers service such as DID/ Toll Free numbers with call center software.

To get the full understanding about this job, please have a look to the following websites:

[login to view URL]

Technical features, please check attached file.

Notes:

- Developer can use any open source such as asterisk or free switch and billing integration such as [login to view URL] Any recommendations are welcome.

- The call Center software must allow clients to purchase the product online and also log in and start using the product.

- Call Center Software will be based & available on customer request in both options (Server side or cloud basis).

- Experience in Asterrisk/ Free Swetich is required, please provide sample website references if you completed similar job.

Good Luck.

AJAX Asterisk PBX PHP 软件构架 VoIP

项目ID： #5055302

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16个方案远程项目活跃的Nov 29, 2013

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有16名威客正在参与此工作的竞标，均价$2699/小时

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Dear Customer! I am an expert PHP developer with over 6 years of experience and very interested to work on this project. Available to start immediately and finish as soon as possible. My bid is for fast professional s 更多

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captek

Hi, We are asterisk/a2billing/voip solution provider and have earlier setup various server for calling, sms, fax, ivr and many other voip services. The requirements which you have mentioned is already done by for vario 更多

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7.1

Yunas

Hi, Thanks for invitation, My bid is just tentative as i just wanted to ask , is this realistic budget you mentioned for this project? What I see is, its way too low.

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6.8

xuniltech

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Dear hiring manager, Well, I am asterisk admin certified developer and having total 12 years of experience in VoIP industries. I have developed almost 100 + projects in VoIP development. You don't find any feedback 更多

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