vicidial with crm integration

vicidial with crm integration need like below video

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i have muti server for like muti Team ...but CRM is same ...so i want all of them single sign in

As per your discussion with Ankur. Please find below the scope of work of the integration of the existing CRM and the Vicidial.

All below need

Sr. No.

1

User will be create in vtiger & it will get created in vicidial

2

Campaign & List will be create in vtiger & it should get created in viciDial

3

On LIVE call for Inbound or outbound, vtiger screen will popup with customer details

4

Data to be uploaded in Vtiger screen and than it can push to Dialer via Export To Dialer function

Export To Dialer from Vtiger to Vicil

5

Call log Status Updated in Vtiger dialed from Vicidial

6

Click2Call

7

Vicidial Widget In Vtiger

8

Create Widget of Vici Agent Screen which will be placed in top portion of vtiger screen as frame

9

All the functions of Vici as mention will be on this widget:

a. Pause/ Resume (i. Selection of Pause Caude)

b. Park

c. Transfer Conf

d. Hangup

e. Disposition (i. Selection of Disposition)

f. Manual Dial

10

Whenever agent will do manual call or auto calls it leads will be open in vtiger screen so that agent will come

to know to whom they are speaking.

Asterisk PBX 客户关系管理 PHP VoIP vTiger

项目ID： #17778002

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