• Troubleshoot hardware, software and network related issues.
• Investigate and Diagnose Issues.
• Identify, track and resolve issues.
Team Leader
Vs Comunication Srl
1月 2013 - 1月 2014 (1 年)
- Helping with training and development
- Monitoring random calls to improve quality, minimise errors and track operative performance
- Recording statistics, user rates and the performance levels of the centre and preparing reports
- Lead, manage and oversee the daily operations of the call center
- Develop strategies and tactics to ensure the call center reaches objectives
- Supports and communicates business goals, quality standards, processes
教育
Psychology
Universitatea 'Alexandru Ioan Cuza' din Iasi,
Romania 2010 - 2014
(4 年)
资质
Master Coach
Aspera, Bacau
2013
• Planning coaching sessions
• Resolving team issues
• Guides you in enhancing your business skills and
intellectual development.
• Helps you identify business opportunities.