Melanie G.

I am graduate of Business Administration major in Marketing Management. My education background specializes Marketing and Internet Research. I am very skilled in Data Entry, MS Word and Excel works. I currently work as a Customer Care Representative (UK-Based Account) providing real-time solution in terms of technical issues, finance issues and customer service. I can work and provide satisfaction to the customers with less supervision. SKILLS HIGHLIGHT - Can complete 50-80 transactions in a day (emails, chats and phone calls) - Can do multi-tasking (Live Chat session while emailing other transaction) - Providing detailed information based on service level on an Excel Format - Can work under pressure - Can do the task with limited deadline Social Media Manager - I previously owned an online shop and I am managing/promoting it through Instagram and Facebook. I know how traffic works in social media and I've learned how to manage them by doing research and self studies.