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经验
Team Lead Global Safety Facebook by CPL
8月 2016 - 12月 2017 (1 年, 4 个月)
- Responsible of producing different reports about Quality and Productivity. - Support Team members in terms of performance, quality, any policy issues and updates - Coaching monthly 1-2-1 -Analyzing trends on Facebook and Instagram that affect the Safety Market. - Implement company policies and procedures.- Develop the career plans for the team members. Coaching and guiding them to the goal.- Coordinator inside of the L&D Team - HR recruitment
Media Quality Analyst
4月 2015 - 4月 2016 (1 年)
- Data Analyst for a Highly Confidential Project.
- Working for a Multimedia & Entertainment department.
- Respond to contacts from users within agreed turn around times and standards of quality enforce our Terms of Use by carefully monitoring reports of abuse on the site.
- Identify inefficiencies in workflows and suggest solutions.
Senior Social Medio
10月 2014 - 4月 2015 (6 个月, 1 天)
- ensuring consistency and adherence to regulatory compliance standards and developing, monitoring, and evaluating quality checkpoints
- providing feedback to ensure compliance and improve department performance
- creating and editing documentation of procedures
- mentoring specialists and providing training with goal to ensure quality complaint handling
- external communication
- social media monitoring and providing final responses upon resolving cases
教育
International Marketing Management
（少于一年）
Journalism
(6 年)
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