Hospitality Guest Agent for Vacation Rental Properties
$8-15 USD/小时
Description
You will be taking care of:
- guest correspondence on airbnb, [login to view URL], vrbo, and other websites we have
- taking phone calls from the guests
- arranging housekeeping in between check-in and outs
- submitting claims and following up
- any relocation or cancellation of reservations
- other guest-related correspondence and services!
You can work remotely, but also can travel around to visit each properties (incentives and bonus provided).
Your hours can be flexible, but most guest inquiries come during the weekends. You will be working part to full-time.
We have about 8 properties, but over 60+ listings. We're looking to expand and in need of people who can grow together!
Responsibilities
- Create 100% customer satisfaction by offering friendly and sincere hospitality.
- Great guest and offer assistance at the front desk at check-in and check-out.
- Process guest registration and make reservations.
- Provide outstanding customer service via phone calls, emails and in-person interactions with all guests.
- Identify guest needs, create solutions and ensure a positive experience.
- Establish, develop and maintain positive customer relationships.
- Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Follow all procedures, guidelines and policies.
- Utilize various software systems to optimize efficiency and performance.
Requirements
- Proven experience as a Guest Service Agent or equivalent experience
- Excellent customer service, listening and phone etiquette skills
- Ability to handle customer situations in a polite, professional and timely manner
- Advanced communication and problem resolution skills
- Excellent time management, organizational skills and ability to multi-task
- Ability to work independently and/or in a team environment
- Strong computer, typing and Office (Excel, Word, PowerPoint) skills
- Familiarity with Customer Relationship Management (CRM) systems
- Hands on experience with office machines (e.g. phones, printers, etc.)
- Minimum high school diploma; AA, BS/BA degree preferred
项目ID： #17840586
关于项目
有37名威客正在参与此工作的竞标，均价$12/小时
Hello, My name is Hex and I will be your Hospitality Guest Agent today. Please take a moment to learn about me as I will be helping you today in servicing the guests at your properties. I have been working for a 更多
24X7 BPO is professional telemarketing company established since 2004. We have a team of superstar telemarketers expert in selling / lead generation / upselling / customer support. At 24X7 BPO, we have a professiona 更多
Hello, I have briefly read the description on hospitality-guest-agent-for-vacation project , and I can deliver as per the requirements however I need us to discuss for more clarity on the details, deadline and budget a 更多
Hello, I am confident that I can be of great assistance with hospitality and guest assistance for your vacation rental property. I also have hotel front desk and Airbnb experience. I also posses excellent customer serv 更多
Hi, I have prior experience of working with a Small Vacation Rental Company known as Europe Holiday Rentals where I was heading a team which was responsible for Guest Communication including attending issues related 更多
Am good in customer relations and also very done some training in house keeping. Am also computer literate. Relevant Skills and Experience Good in guest relations and computer literate
Hi there! My name is Jeremiah Rodriguez and I am from Philippines. I have done several Customer Service Jobs before. Please do contact me right now as I am available to do this project for you Full Time. I will kindly 更多
Hi. Good Day. I would like to manifest my intention to apply and be part of your team. It is an honor for me if you find my qualifications fitted on this position. Looking forward to work with you Relevant Skills an 更多
Dear Hiring Manager, Good day! Your job post caught my attention, and I feel that I am the perfect match for the job. I am an experienced Customer Support Agent and Administrative Assistant. I have been working for 更多
I am, without a doubt, the best for this job. I was the chief editor for a city's leading publishing/newspaper corporation, journalist, co-chair of its policies and procedures committee. I was also an undergraduate edu 更多
i have a customer service experience of 5 years. i have a inbound and outbound experience of call centre industry as well .i have a data entry and web research experience of 5 years . having BEng hons degree.
I have extensive customer service experience and think quick on my feet. I am very organized and have some relevant experience in hospitality services.
Hi this is Arun Prakash, I have read your project details thoroughly and i am ready to start immediately. I have 15 years experience as Virtual assistance that includes Chat support, Mail support, Answering Phone and R 更多
