• Establish and maintained cooperative working relationships with clients, their families, service providers other employees, and the general public
• Managed office, which included bookkeeping, banking, invoicing, inventory, payroll, accounts payable/receivable, and maintaining front office presentation
• Supervised other staff, including hiring, scheduling, mentoring, and dismissing
• Trained new staff to communicate with customers effectively, uses required equipment, and perform all of the basic duties of their jobs.
• Used MS Word (65 WPM), Excel, PowerPoint, QuickBooks Online, Outlook Express, Paradox, Intuitive ERP, and a variety of other software proficiently.
• Effectively worked with difficult customers to resolve issues and maintain customer loyalty.
• Kept files easily accessible in an alpha-numeric filing system and maintained confidentiality of sensitive client and staff information, scheduled appointments and events, processed incoming and outgoing mail.
• Interpersonal and public relations principles and techniques.