Hello, I am an American owner/operator of a bilingual call center in Medellin, Colombia. Most of my agents are from the US or Canada and have little or no accent. What I propose is to give you one or more dedicated agents that can handle all of your needs. I have several other customers that I give the same virtual assistant/customer service to and they are very pleased. My hourly rate ($6.50/Hour) includes one fully bilingual agent that has moderate computer/Internet/chat skills, a work station (MS Windows computer, 20 Mb fiber optic internet, software based phone, Microsoft Office), all inbound/outbound phone costs are included as well as a personalized PBX system that I can create for you, and all work will be done from my facility. You may have direct access to this agent via phone, Skype, email, etc. All calls may be recorded for your security. I would be happy to discuss your project and answer any questions that you may have. Thank you very much for your consideration.