Customer support specialist

I hold a degree in communications and media, and past professional endeavours include being a sub-editor of a trade publication and writing for various online and offline mediums. I am currently completing my Bachelors of Science in Economics. I have professional experience in writing. I have had two of my articles published by The Gleaner Company Limited in the Dear Editor section of this local newspaper. These articles were about issues of the day that were of major importance to the public. I have virtually interned as a content writer for Evolve Magazine writing about the latest technology developments. In this position, I had to complete three articles every week based on the brief outline given to me within a specified deadline. For each blurb article, I had to create a witty headline and short introductory sentence which hinted at the main idea of the story. I also wrote eco-friendly car related articles for Holistic Alternatives Newspaper and creative blogs on typical teen issues for the website, hashtaghighschool.

I am currently a co-owner of a BPO that has a call center with many agents, we would be able to get the task done for you while meeting your requirements.

I have years experience in a call centre environment both on the phones and training staff. I have a great telephone manner and good rapport with people which gives me a natural ability to close a sale and I am also a very good problem solver and deliver excellent customer service skills.

willing to email resume #usmcadmin

I am an experienced Call Center/ Technical Support Agent that worked for Asus and Amazon in a supervisory role providing Telephone, E-mail and Live Chat Support. I understand what you would like to accomplish with this project and I have the skills and tools to complete it. I will ensure that your customer's receive excellent customer satisfaction at its highest level. I believe that if you treat a customer well and exceed their expectation(s) he/she will be a customer for life. If you would like to discuss further details, please feel free to contact me. Thank you for your consideration.

Career expertise: Staff Development, Recruiting, Applicant Screening, Project Management, Performance Reviews, Staff Training, Improvement Plans, Customer Service, Conflict Resolution Financial Management, Office Management, File / Data Management Bilingual, English and Spanish.

ICT (Bachelors) and Telecom (Masters). Knowledge of SDLC. IELTS 7 Band. Available on Mentioned timing.