Customer support on freshdesk (exploratory)

I have 8 years experience as an Email and Chat Customer Support Agent for America Online and was later on promoted as a Quality Analyst for the same department. Responsibility included overseeing agents works and making sure they meet the company's quality standards. I have also contributed in the development of the company's Customer Support Knowledge Base (scripts, manual and standards) to streamline the customer support process. I am confident that my experience in this field will contribute to the success of your company. I am also an expert on Zendesk, Google applications, and other cloud based apps used to support customer service processes. I am willing to be trained to get myself familiar with your processes and products. It is always my goal to provide resolution to customer concerns at first contact. I am also a freelance writer and I believe that my skills in this area will help me perform the job well. Please see my author profiles below to check my writing style: [login to view URL] [login to view URL] Regards, Mabelle Puno Philippines

Hello sir, I have previous experience of working with zendesk. Can work for your websites customer support for long term. I am available per day 12 hours + with my pc so can answer ticket promptly . Waiting for your reply. Thanks, Saib

Hi there, I am interested to learn more about this opportunity. How many hours a day? How long is the project for? When do you want to start? Kindly have a look at my profile. Please advise. Thanks & Regards, Mahtab

Hello there my beloved employer, I have gone through your project description and clearly understood what you need me to do. Let me show you my reliability, dedication, honesty, accuracy, attention to details, etc., I may not be in the top of the bidders but I might be in the top for the quality of work that I do. Instead of giving this work to an agency who will split up the work among the worst and best freelancers, you better award it to me to get only the best result with 0% errors. You can just test me for a week so you will get to understand that I am the best fit for this position. I don't want to talk more about me because when we do the trail then you will get to know everything about me in real than words. Most of the employers here hire me after the test to make sure that they hired the right person. So I humbly request you to reply me so that I can prove myself. None of my past clients leave a bad feedback on my profile because I work for their satisfaction not only for the money. This is the reason behind my success. I assure you that my work will have 100% accuracy and satisfactions of yours is always guaranteed. Let me show you how I am eligible to do this task. Let me know your thoughts. Looking forward for your reply. Thanks.

Dear Project Poster, I have 5 years of experience in the customer service. I have good communication skills. I am looking for projects as I am new on freelancer and build my profile. I worked with Metlife, DishTv, Xerox and Aon. I would request you to let me give an opportunity to work. Price is not an issue, looking for job opportunities and good rating Regards, Sandeep

I have enough experience in the role of a VA, customer support for Swedish Amazon and an Australian SEO companies so I think I can be a good fit for this project. Please do not hesitate to contact me for more info...

Greetings! I'm seriously interested in this opportunity to be part of your team to help with customer support work. I am good with reasoning and therefore able to assess the situation and act in the interest of the company yet maintain a good relationship with customers. I have read through your project description and this jobs fits my schedule and the type of work I'm looking for. I will be your Virtual Assistant that will have your work well organized and be prompt and friendly to all of customer queries and disputes. I am currently offering customer support service during Australian time zone for a real estate photography agency. My role involves scheduling appointments with tenants and photographers; responding to agents emails and co-coordinating with re-touchers for amendments ; generating invoices and tracking payment receivables. I have a reliable internet connection and the patience and communicative abilities to handle the job to your satisfaction. I can offer my services for fixed monthly remuneration of $300. My hourly rate is USD $3.25. I would like to go through the screening process if my application will merit your standards let me know what you'll need. Thank you so much fro reading this bid -- I hope to hear from you soon. Best Regards, Sharvan Sood

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Dear Sir / Madam,​​ ​​​​ ​​Greetings! I am quite keen o​​n t​​his ​​project so ​​I'm hoping (fingers crossed) I​​'ll ​​be given the oppor​​tunity to help you with this. Just to q​​uickly summarize myself: My name is Rina. I ​​have been a Virt​​ual Assistant / Freelancer of s​​orts for 4 years. I am educated in the field of Secretarial and Administration and hold a Diploma in Private Secretarialship. I am an individual but I can assure you that I can get this job done with utmost dedication. Working as a PA / VA required me to be meticulous with work given or assigned to me and provide the results required by the e​​mployer. With that said, I ​​do hope you will consider my application and I would be most happy to discuss any further details / compensation / etc.​​ Yours Sincerely, Rina

Dear Hiring Manager, I have gone through your job posting and become very much interested to work with you. I am an expert in these fields. I have already completed several projects like this. For evidence you can see my profile. I have excellent command over English. I am a hard worker, productive and worthy of your attention I hope, I would be the right candidate for this post. Awaiting an affirmative response from you. -- Kinds Regards, Mehedi Hasan.

Hi, I'm interested on this project and would like to work on on it. I'm hoping to hear from you. Have a great day! :)

My name is Elizabeth Terry and I would like to apply for this position. Some information about me: I've only started freelancing for the past 7 months. Before that though, I was a call center agent for the past 9 years. My experience enables me to be the best freelancer for this job. I have handled multiple types of accounts which includes financial, technical support, customer care, billing and outbound collections. As a freelance Virtual Assistant, I worked as a Team Leader but I can any handle administrative tasks and customer service through email, chat and phone calls. I have used WHMCS, Zopim, Freshdesk and Zendesk. I have also done data gathering, data analysis and web research. I am very comfortable with use of excel, word and other MS office application, light Bookkeeping, Slack, Trello, HeroStatus, and Google Applications. I know it's a cliche but I really am a fast learner and can work fast therefore I learn new tools and processes as soon as possible. I can work independently with minimal to no supervision and great attention to detail. I excel in everything I do and aim to please. I am looking for a long term employer, with guaranteed hours. Or a part-time employer that is flexible with the hours so I can take in other projects. Being a virtual assistant is not just a job for me but a career and lifestyle. I am willing to start with the rate of $5 an hour. Please message me here or on Skype. My ID is rekah16. Thank you!

I can help you with this task. I am a full time freelancer and you can expect complete dedication. If you're interested, please contact me. Thank you!

Dear I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have vast experience in IT/ Data Entry/ Web Research/Admin/SEO/ Content upload for eCommerce sites and Marketing. Understanding how valuable an education is, I am serving Pacific Pharmaceuticals Limited as a Asstt: Manager (MIS), toward earning my Masters of Business Administration (MBA) degree and B. Sc Computer Science. I have vast experience in this field. I am currently serving zendesk( live chat and ticket ), and using zopim ( live chat ) as a Customer service Representative. I am 100% able to do your project. Sincerely, Tarikul Islam

hi I can provide customer/email support to your customers under your e-commerce website. Available to work at USA/Australia/Singapore Time. Please let me know, if you would like to hire my services. Have a nice day! Best Regards, Raj

Hi, My name is Marjan (MancM), I work as online customer support for a software company based on ticket system (not Fresh Desk) and live chat, the workflow is very low, but since there is a Live Chat as well, where I provide basic info to clients, like tools, licenses, prices etc. I need to be constantly in front of computer for the U.S. working hours 8:30-16:30 (UTC -4) , so in case you need a Customer Support representative which needs to respond promptly for the EU/US time zones I might fit perfectly in it. Additionally I would like to know a bit more about the job, in case you want to contact me and talk to me, to ask me some questions, please add me on Skype: SkypeID: marjan_manc Best regards, MancM

Dear Sir, Thanks for reviewing my application, please note I have 12 years plus experience in handling customers over the phone and I have god a good experience in how to work on freshdesk and Zendesk. I have been working as a customer service manager for a USA company, but I would really love to start off this work and would like to work as a long term vendor as I always believe in long term goal rather than a short term I have worked with companies like Dell, IBM, Wipro, Oliso and have managed customer over phone, chat and email and I am sure with my expertise I can help you in this project. Thanks Kaushik

I earned my Postgraduate degree (Master of Science) in Network Technologies and Management from Amity University. I have a total experience of 3 years in Customer and IT support as well as in Service Delivery. I have hands on experience with many ticketing tools, handling bridge calls and following incident management principles. Extensive Service desk experience and handling any kind of Customer.

Hi, Good day! My name is Jennifer Aranas. I would like to apply as a Customer support on fresh desk. A bit of myself, I am Industrial Engineer by profession but freelancing is my passion helping clients to grow business through my quality and timely service. I am an expert in the field of: 1. Microsoft office application like Excel, Word and Powerpoint with 11 years of experience 2. Experienced in wed researching/contact list building. 3. Data Entry 4. Administrative task includes social media marketing 5. Production Planning & Inventory Control 6. SAP system 7. Customer support includes teleconferencing, video conferencing and answering emails / calls with my counterpart in US. Note: Rate is negotiable :) Please let me know if interested, I am willing to undergo the hiring process at your most convenient time. Thanks, Jennifer

Hello Sir, My name is Neeraj Parnami and I am working in freelancing/ virtual assistant business for last more than 5 years now. You can google my name and find video reviews from my customers. I can definitely assist you with your tickets management assignment. Also, I have worked on various profiles as: • Online research expert • Admin assistant • Data entry expert • Telecalling expert • Online marketing expert • Appointment scheduling • Wordpress blogs management • Team coordination • Linkedin marketing management • Project manager/team management • Email marketing • Proposal drafting • Training to new VAs (at Neyox) • Many more assignments My price: Only $4/hr Please indicate your interest and we can skype or I can initiate a call for you. I look forward. Thanks, Neeraj Parnami

Hi, I have perfect English grammar. I have 3 years of experience in email handling of US customers, which gave me excellent customer handling skills via text. I can write very clean emails in a professional way. I have provided email support for a product Rabbit TV. I have also provided email support for an App builder software. I have overall more than 6 years of experience in customer handling and having strong problem solving skills. I own a high speed Laptop with Win 8 installed. Regards Ehtiram

Hi I am hereby applying for advertised position, i have excellent customer services and i am currently providing my IT security services at one of the huge services providers in South Africa, I spend more than ten hours been online and that will ensure i provide prompt response to the customers, I am a fast learner and this wont be a problem because i have more than ten years experience providing different technical solutions to users and customer telepathically, verbally and through instant messaging, I am looking to make 5$ per hour and i am also looking to have a long relationship as you vendor providing required services