Help with customer support

We are a leading outsourced contact solutions provider that specializes in creating personalized call center solutions. We are a trusted business partner with a variety of clients across various industries including ecommerce, government, telecommunications and retail. We are currently seeking Customer Service Representatives to join our team. This is an amazing Entry Level opportunity for college students, recent graduates or experienced professionals. You will receive in-depth training to ensure you are fully prepared to represent our clients with their customers. Our management team is fully invested in your success, and we will be there to ensure you get the coaching and development you need to be successful. Our formal development program will ensure that you are prepared for internal career advancement! Job Responsibilities As a Customer Service Representative you will have an initial paid training period that lasts for 2-3 weeks, and then a “nesting" period where you will shadow an experienced CSR until you are comfortable and set to go! You will take inbound calls from customers of clients from various industries. You will be responsible for assisting customers with various things like placing orders, booking appointments, and researching and resolving account issues. Additional responsibilities of the CSR role include: Servicing members who are in need Identifying the type of service needed Contacting a provider to assist the member if needed Being both friendly and efficient Providing a positive experience for the member Representing both Inktel and our client’s company Presenting yourself with professionalism, friendliness and a willingness to assist Being part of a team that depends on you being a team player Being accountable for your performance Job Requirements As a Customer Service Representative you must be goal-oriented, flexible and able to accept constructive feedback with the goal of improving your performance. You must have an aptitude for learning, understanding and conveying services to customers. Superior communication skills are vital for this role. You must have excellent “people" skills and enjoy assisting customers in a friendly and respectful manner. You must possess excellent problem solving skills, with the ability to handle a variety of scenarios with the ability to “think on your feet". Ideal candidates are positive, energetic, enthusiastic and computer savvy. Other requirements of the CSR role include: High School Diploma or equivalent certification Customer Service in sales, retail, food service or related experience Previous Call Center experience, preferred Bilingual Spanish Language skills, strongly preferred Must be computer literate and able to quickly navigate in a windows PC environment Typing skills 35 WPM Ability to talk on the phone, use a computer and keyboard simultaneously Must have a “can do" attitude Must be organized, assertive and patient