Online Community Manager

Position: Online Community Manager Company Name: Raven Reads Books Ltd. Contact: nicole@[login to view URL] Terms of employment: part-time, contract – 30 hours/month Wage or wage range: Negotiable. Location of work: Home Office Language of work: English Looking for part-time creative individual with a deep understanding of social media and online communities. We are seeking an enthusiastic individual who has vast experience in drumming up community excitement about various products and services to join our high performing virtual team. As Community Manager, you will be an integral part in making sure that our online community runs smoothly from a moderation standpoint, and will be on call during prescribed times of the day, 3 days a week, as well as assisting on your days off should any situations arise. You will be thinking of new and unique ways to keep the community engaged as a whole. As our subscription box is both physical and social, you will be required to be online during agreed upon hours interacting with the community as you handle customer inquires or comments and help community members with events and/or any questions or concerns they have with their subscriptions. RESPONSIBILITIES: ¥ Moderation of our Facebook Page and Group, and regular scheduling of posts on all our social media sites. ¥ Handling all emails sent to our main email address and support email, and making sure such emails are delegated properly. ¥ Organizing and running events in the Facebook Group (e.g. Live chat with authors). ¥ Taking pictures / videos uploaded by followers to our page and promoting them on all of our social media sites. Making regular posts to social media including but not limited to Twitter, Facebook, Instagram. ¥ Represent community concerns and feedback properly to management. ¥ Attending bi-weekly online meetings. QUALIFICATIONS ¥ 3+ years experience in social media community management. ¥ Excellent verbal and written skills and ability to communicate with a wide variety of disciplines within the team. ¥ Intermediate level of knowledge with using social media and scheduling platforms. ¥ Self-starter and independent that can successfully follow through on initiative without the assistance of others. ¥ 2+ years experience managing online communities. ¥ Experience running events online with a dynamic community. ¥ Experience with photo and video editing software. ¥ Highly organized and effectively able to demonstrate the ability to hit deliverable deadlines at high quality. ¥ The ability to keep a calm and controlled demeanor while handling customer complaints or incidents via email communication.