Purpose
To improve email handling efficiency and the quality of email replies. To reduce handling time and improve the quality of email, web chat and web site search responses to improve first contact resolution rates.
To achieve overall reduction in inbound contact, including phone calls. Offer online self-service options for long-term constituent loyalty.
Reduce handling times by presenting agents with the best responses from a self-learning knowledge base of pre-scripted email and chat templates.
Requirements
Sql database for connecting to MySql or MSSql.
.Net Architecture, MVC design for knowledgebase access.
A portal which should be designed to optimise for desktop, mobile and tablet using MVC, JQuery HTML5.
Make the knowledgebase searchable via a web interface or web service access for automatic suggesting Email or Chat responses when content from email or chat is passed to the API.
The Knowledgebase should be able to hold a wide range of structured and unstructured articles and information, such as HTML, Adobe® PDF, Microsoft® Word and Excel, text files, images and Web links & Video. Keywords and phrases to search for content.
Features, user interface.
Ability to develop content easily and efficiently and allow users to continually capture, create and refine knowledge solutions.
Approvals process to ensure articles are checked by content manager prior to being published. Once published to the knowledgebase, articles should become immediately available for shared use across functional areas and multiple channels, including phone, email, chat, and the Web.
Tailor content delivery to different audiences using content rules and branded knowledge-article templates.
Incoming messages should be analysed to identify the tone used by the customer, so you can make sure that key unhappy customers are processed promptly.
CSS to change style and layout of portal.
Expertise working with Web bases projects/technologies. Hands on experience with MVC, WPF, Asp.Net, WCF, Windows Mobile etc.
Can assure of quality work in time/budgets. Follow professionalism in my each assignment for long term work relations.
The requirements mentioned in the brief of this project seems to make the project quite interesting. We will be able to achieve this.
A more detailed Requirement specification document would be needed by us to jot down a appropriate development plan.
We can follow the process of continuous delivery to make sure we are on the right track and achieve all the required features.
Kindly feel free to contact in case of any queries.
We are a group of developers with about 15 years of experience in software development in differents platforms such as .NET, Java, Android.
We are sure to complete your request.
We always ask if we would implement agile development.
Our requisites are fluid communication, clear explanation of the project and at least 2 days of knowing the project before start.
Hello Erick001,
I am very interested in your job because I have rich experience in .NET. I've developed many websites with this technology for many years. They include websites and apps as well. Not to mention that I've been working with wordpress since 2008, which is primarily written in .NET.
As you can see in my profile, I have good skills and high speed. So I can start right now and I can complete your job quickly and wonderfully.
You can take a look at my portfolio here...
www.borncode.com#portfolio
Please, let me know what is needed to secure this bid!
Thank you for your consideration.
Trajko
I do what you need done all day everyday in a fast orderly fashion I PROMISE you no one on your list will get this done like I can. Doesn't have to be a lot of talking I can see what you need done already send me the info so I can get started ASAP for you. Thanks