Create a vTiger module to schedule employees (technicians) to go to a customers house for a service call
3 views are needed into the scheduler
Field Technician
-need a view for the employee(s) in the field where they can see what appointments they have next.
-directions to each location using google directions API.
-would be great is this was a webapp (so that it could be easily used on an iOS or Android device)
Office Employee
-need a view for the employee at the office who schedules the appointments
-they could see the schedule by all technicians, by individual technicians
-they should also have the ability to search the schedule for a customer
-ability to create preset types of appointments and durations an appointment normally takes (ex. installation takes 3 hours, service call takes 1 hour, etc.)
-ability to choose the hours in the week a technician normally works (ex. Ted works Monday to Thurs, Tom works Wednesday to Saturday)
Customer Portal/Widget
-a form that could be placed on a public site that would allow a customer to schedule an appointment
-they would have a calendar that would show days that had free slots for appointments and they could setup
-they would not have the ability to choose their technician
Other details:
-each appointment would place a note in the customers history
Hi
We are CRM/ERP/POS/Custom Software solution providing company So we are really interested to deliver this project.
For more details please see your PM.
Regards
AuricleSoft
Hello! This project is really interesting for us! We are dealing with similar tasks on a daily bases, as vTiger development is one of our main services provided. IT Sapiens is professional and experienced development team, we offer only high quality solutions within agreed deadlines. Will be glad to start cooperation with you!