Find Jobs
Hire Freelancers

Walk through repair of WIA Windows Image Acquisition, Scanner repair issue...win 7

$30-5000 USD

进行中
已发布大约 13 年前

$30-5000 USD

货到付款
WIA Windows Image Acquisition Service won't start - Scanner won't scan - help? I have an hp officejet 8500 wireless A909g printer with scanner, and its software won't install properly. This is because WIA which it relies on will not start and function properly. Evidence of this not being hp issue: I also have paint program "from scanner or camera" is greyed out. I can't scan in paint either. I spoke with an HP tech support highest Tier level.. who boiled it down by saying that "the scanning drivers built within windows are not working properly." He goes on to mention TWAIN_32 and C:\windows scan folder\twain_32, out of context, as a possible problem source. I go into [login to view URL] and enabled all supporting dependencies DCOM, and RPC services which work with WIA Windows Acquisition Service. I was even able to enable service status: WIA which "SAYS" started, but when I refresh it it says stopped. All related services are set to automatic. In the recovery tab of WIA, all failure attempts are set to restart the service, and reset fail count after 1 days, and restart the service after 1 minute. The error message I received in the beginning of all this was "windows could not start the Windows Image Acquisiton (WIA) service on local computer. Error 1068. The dependency service or group failed to start. I ran in administrative cmd sfc /scannow. It said that windows resource protection found corrupt files but was unable to fix some of them. Details in CBS.log. windir\Logs\CBS\[login to view URL] eg.) C:\Windows\Logs\CBS\CBS.log. There was ALOT of data in the log. Only one line had a reference to WIA. I am running windows 7 64-bit. I also ran a registry cleaner fwiw. I do not understand all the aspects of the WIA system, and am looking for someone with more experience in operating systems, to troubleshoot this issue and where it leads. Final resolution of this project would be to successfully install the HP software (which I've done 10 times already) and not have the HP uninstall itself because it can't install due to this WIA issue. There can not be remote access to this computer for resolution. sorry.
项目 ID: 3292654

关于此项目

1条提案
远程项目
活跃13 年前

想赚点钱吗?

在Freelancer上竞价的好处

设定您的预算和时间范围
为您的工作获得报酬
简要概述您的提案
免费注册和竞标工作
颁发给:
用户头像
See private message.
$17 USD 在35天之内
4.9 (48条评论)
4.8
4.8

关于客户

UNITED STATES的国旗
New York, United States
5.0
18
会员自2月 21, 2010起

客户认证

谢谢!我们已通过电子邮件向您发送了索取免费积分的链接。
发送电子邮件时出现问题。请再试一次。
已注册用户 发布工作总数
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
加载预览
授予地理位置权限。
您的登录会话已过期而且您已经登出,请再次登录。