We are in need of a person to respond to tech support for a VPN service. There will be anywhere from 2 to 10 cases to answer a day. We need a quick response time to the tech support issues. So this is something that will need to be done on a daily basis.
Ability to troubleshoot
- Fluent English
- very good writing skills in English
- Familier with basic internet protocols, such as "ping" "Port Scans" "Traceroute",
Require the following skills and knowledge
- VPN & VPN protocols
- Windows
- MacOSX a plus
- linux such as Ubuntu a plus
- sales ability