Hello
As an individual developer, I will create a robust and user-friendly platform to streamline the ticketing process and enhance communication between users, maintenance managers, and technicians.
The website will be built using PHP and will utilize a MySQL database for efficient data storage and retrieval. To ensure a smooth user experience, I will integrate Angular, a powerful front-end framework, for enhanced interactivity and responsiveness.
The key features of the helpdesk website will include:
1. Ticket Creation: Users will be able to raise incident tickets, categorize them based on building or office, and provide detailed descriptions to help maintenance managers and technicians understand the issue accurately.
2. Instant Notifications: Maintenance managers will receive instant notifications when a new ticket is raised, allowing them to promptly address the reported incidents.
3. Ticket Assignment: Maintenance managers will have the ability to assign tickets to the respective technicians based on their expertise and workload. This feature will ensure efficient distribution of tasks and timely resolutions.
4. Ticket Updates and Resolution: Technicians will provide regular updates on tickets, enabling users and managers to stay informed about the progress. Once resolved, technicians will document the spare parts used for future reference.
Thanks for considering my bid.
Best regards, Denis