Hi there! I'm new to freelancer but please don't let that put you off! I'm from the UK, and I have a BSc and an MSc, so you know my English is perfect. I also have years of experience in customer service, know what to say to customers, and have experience working online with clients.
I'm bidding for your project because I think it sounds really interesting. Not only the job, but also the webinar, I could even learn a few things! I'm sure that I'd pick it up quickly, and I'd have no problems deciding which response to give. I'm used to being asked all sorts of questions from my part time role at Wonder (where I answer questions on a variety of topics for clients), and I've dealt with countless people during my time in customer service at Costa Coffee.
If you want to know anything else, please send me a message, or you can contact me on Skype if you prefer, just ask for my username. I look forward to hearing from you!