Application Support Expert(only for US, Mexico, Brazil)

The Application Support Specialist participates as a first line contact for client communication for request resolution and service-related issues. Essential Position Functions: Team Communications -Regular operations team communication to ensure continued success -Communicates/escalates issues to Development and Engineering Teams as necessary - Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. - Teamwork - Balances team and individual responsibilities; treats people with respect; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests. - Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values. High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities. - Language Skills - Ability to speak effectively before groups of customers or employees of organization.