A. Introduction and Background
The Common Market for Eastern and Southern Africa is a regional grouping of nineteen African States which have agreed to cooperate in the development of their respective economies through regional integration and trade development.
The purpose of this Request for Proposal is to solicit proposals from qualified bidders who may be interested in operating a restaurant/cafeteria at COMESA Centre. The COMESA is looking to lease a newly built Cafeteria for a nominal fee in exchange for the operation of a successful restaurant business catering for the needs of COMESA staff.
B. Scope of Work
The restaurant facility (dining area) is approximately 157 square metres and will seat 50 to 100 customers at 20 tables at any given time. The kitchen area contains the following equipment: cold room, refrigerator, oven with 8 burners, 2 sinks, Sandwitch presser, Hydro boil apparatus, industrial kitchen preparation tables Salamander, deep fryer, and electric-powered grill.
The successful contractor should staff and manage a food service operation/lunch offerings in a restaurant style setting to include all normal condiments such as napkins, salt, pepper, ketchup, mustard, utensils, etc. A breakfast offering will be at the discretion of the Contractor. The Contractor will be responsible for providing dishware and eating utensils.
The COMESA Secretariat invites interested Caterers to submit proposals for the Lease and operation of the COMESA Staff Cafeteria for an initial period two years with a possibility of extension depending on performance.
Expected Commencement Date
The contractor will be expected to mobilize and/or begin services by 15th November 2012
11. Proposal Requirements
Proposals should be as thorough and detailed as necessary to allow the COMESA to properly evaluate the bidder’s capabilities to provide the required services. Bidders are required to submit the following information provided as a complete proposal:
(i) size of business, and a brief history.
(iii) Capability and Skill: The Contractor shall provide a description of the qualifications and skills of the business and personnel that will be responsible for performance of the service. Such description shall, at a minimum, include:
• Background information about the business
• List of those persons responsible for corporate supervision of the contract
• Qualifications of key employees that will be associated with performing the services
• Resources available to the Contractor for the performance of the contract
• Description of financial stability. Contractor should provide financial statement, if available, for the previous two (2) years.
(iv) Provide any other specific types of information about services that you would implement to obtain maximum customer participation; for example, unique methods of service, handling of catering requests, special events, etc
(v) Planned sanitation program to insure that assigned spaces are properly maintained especially with respect to:
(a) sanitizing of assigned Cafeteria premises; and
(b) garbage disposal
(vi) Include a time schedule. Give a time frame from notice to proceed to actual date of restaurant opening.
12. Evaluation and Comparison of Proposals
Financial Proposal
The tenderers should prepare the financial proposal as a separate envelope from the technical proposal.
All prices/rates quoted must be exclusive of all taxes, since COMESA is exempted from all taxes.
Submit proposed menus lunch services. Indicate those items which are offered every day and those items which change according to a cycle (daily specials).
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Experience in food service industry startup, management and turnaround (clients include Ruby Tuesday and well know restaurants and cafeterias in US).
Knowledge and experience of COMESA region and working experience with SADC and SADC-CNGO; experience in cafeteria management and improvements
Would work with you to look at/analyze issues like
Human Resources
-Organizational Chart
- Duties
- Management Reports
- Training Program for Employees
- Uniforms
- Dress Code
- Work Schedules
Food/Bev/Covers/Avg Ck/Sales Mix
Dining Room
Kitchen
Administration
Kitchen Operations/Service Operations
-Opening checklists
-Closing checklists
-Standardized recipe book
-Freezer pull sheets
-Inventory forms.
- Insect/bug/pest prevention
Equipment, Smallwares & Supplies (listing of available and needed)
-Kitchen
-Dining Room
-Office
-Food Inventory
- Ice Machines
-Cooking Equipment
-Refrigeration Equipment
Organisation of
-Dry storage
-Walk-in freezer
-Service area
-Chemical storage
Financials
Budgets
Project
Linen Service
Table top Laundry?
Uniform Laundry?
Uniform order?
Janitorial supplies
Hard goods
Wet Floor Cones
Mop Buckets
Mops
Vacuum
Hand towel dispensers
Squeegees
Office Equipment
Office Furniture
Desk
Chair
Filing cabinets
Computer System
Monitor
Printer
ISP Internet service
Software
Food Ordering (From Primary Supplier)
Office Suite Software
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