Technical and customer support

Looking for a technical and customer support specialist for local network management software, long term cooperation is expected. **Requirements:** * ability be online 8 hours per day (8:30am-4:30pm (EDT/EST, NY time), 5 days/week (Mon-Fri) * fluent spoken and written English; * knowledge: experienced PC user; Windows Xp/Vista/7, networking, Virtual PC.; * wish and ability to learn deeply the software provided. **Tasks:** reply customer requests by e-mail, online ticket system and live chat. answer phone calls. **Average estimated daily work load:** - 3-5 written e-mails (the estimated reply time within work time 1-2 hours); - 1-3 live chats daily; average time of chatting 1-1.5 hours/day; - 10-15 phone calls/monthly; 30 minutes/monthly Please specify your bid as a flat _monthly_ payment.