Virtual assistant: English expert -- 2

I ONLY REPLY TO CANDIDATES WHO ANSWER THE BENEATH QUESTIONS IN A VOICE MEMO! 1. What are some of your previous projects? 2. How many hours are you able to work for us? 3. What are your working hours? 4. Are you looking for a long-term or a short-term partnership? 5. What is your English level? 6. How responsive are you (in terms of communication)? 7. How good are your writing and design skills? (You may provide links to social media posts or other examples of your work) 8. Are you open to video calls? 9. Which of the beneath tasks can you handle? **Position Overview:** We are seeking an extraordinary Virtual Assistant who is an English expert to join our team. In this multifaceted role, you will serve as a key point of contact for customer interactions while also playing a crucial role in digital marketing initiatives. Your responsibilities will include social media and email campaign management, customer support, the creation and maintenance of a self-service help center, lead generation, and the execution and tracking of ad campaigns. The ideal candidate is a proactive problem solver who is dedicated to delivering outstanding customer experiences and driving digital marketing success, all while excelling in written and spoken English. **Key Responsibilities:** - **Social Media & Email Campaign Management (Sendinblue):** - Plan and execute captivating social media content across relevant platforms. - Create and schedule email campaigns to nurture leads and engage with existing customers. - Monitor and analyze campaign performance, implementing data-driven improvements. - **Customer Support (Zoho):** - Provide timely and professional customer support via various channels (email, chat, phone) to resolve inquiries and issues. - Maintain a deep understanding of our products/services to assist customers effectively. - Document and escalate complex issues to the appropriate teams. - **Creating and Maintaining a Self-Service Help Center (Zoho):** - Develop and update articles, FAQs, and tutorials to establish a comprehensive self-service resource. - Ensure content accuracy and accessibility to empower customers to find answers independently. - **Lead Generation (Apollo, LinkedIn Sales Navigator, etc.):** - Utilize lead generation tools and platforms to identify and engage with potential customers. - Qualify leads and nurture them through the sales funnel. - Collaborate closely with the sales team to ensure a seamless handoff of qualified leads. - **Running and Tracking Ad Campaigns:** - Collaborate with the marketing team to create and launch digital ad campaigns. - Monitor ad performance, make necessary strategy adjustments, and report on key metrics. **Qualifications:** - Proven experience in customer service and digital marketing roles. - Familiarity with Sendinblue, Zoho, Apollo, LinkedIn Sales Navigator, and other relevant tools. - Exceptional written and verbal communication skills in English. - Outstanding problem-solving abilities and meticulous attention to detail. - Data-driven mindset with the ability to analyze and interpret metrics. - Self-motivated and capable of working independently as well as collaboratively within a team. This role presents a unique opportunity to significantly impact our customer interactions, enhance our digital marketing efforts, and contribute to our overall business growth. If you are a passionate and adaptable professional with a customer-centric mindset, excellent English skills, and a commitment to excellence, we strongly encourage you to apply and become a valued member of our innovative team.