Virtual Assistant for Customer Support

About us: RONIN Global is an international marketing research and consultancy company. We help Facebook™ Advertisers scale their businesses. How do we do it? By helping them to make their funnel squeaky clean compliant and giving them trusted agency accounts. Thus, our clients go from banned to scaled with our trusted process! Our team is working remote from all around the world, enjoying their freedom, while contributing to a highly scaling agency. About you: We are looking to hire rockstar Virtual Assistants who will handle the company’s communication with customers and ensure their satisfaction. The main goal of this role is to respond to customer queries and concerns and provide the appropriate resolution as soon as possible via Slack or ClickUp. They will also be responsible for providing administrative support to the team and other tasks with minimum supervision. Our ideal candidate is someone who has very good English and strong communication skills as they will be the first point of contact with the customers for the company. We want someone who is a self-starter, detail oriented and highly organized. Since this position requires a lot of interaction with our customers, we need someone who has impeccable interpersonal skills. This can be a full time or part time position and is fully remote. Virtual Assistant Responsibilities: Be the first point of contact with customers Respond to customer inquiries and concerns Bring about resolution to a customer’s complaint or dissatisfaction Organize communication via Slack or ClickUp Help team with their administrative tasks Prepare and organize customer databases Handles customer and employer information confidentially Manage filing systems, update records, and organize documentation Virtual Assistant Requirements: Proven previous experience as a virtual assistant or similar role Well versed in technology Experience with ClickUp and/or Slack Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)Experience with Google Docs, cloud services, and other technology tools. Highly organized multi-tasker Demonstrates excellent time management skills Self-directed and able to work without supervision. Excellent verbal and written communication skills. Very Good English especially written Strong interpersonal and customer service skills Don’t miss this opportunity to work with an international and marketing driven team and collaborate with global companies.