Cre Loaded bug

I have a very active store on CRE Loaded6 v6.2 Pro with patch:10.1 . A lot of customers are reporting that after entering credit card info and clicking continue, the cart empties/loses the items. This bug does not affect all customers, but the ones that do can not check out no matter what they do, some call, a lot just leave in frustration. Nedd this this fixed by a cre pro asap. Looking for LTR with cre pro, much more work needed on this store.